BOOKING

In order to obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible. A valid credit card is required at the time of your booking to guarantee your reservation.

We send email confirmations and text message reminders 48 hours before your appointment time.

LATE ARRIVAL

Clients should arrive 15 minutes prior to your appointment.
If you arrive late, your service may be abbreviated. Regardless of the length of the treatment actually given, you will be billed for 100% of the amount of the services reserved.

In consideration to our therapists, who are paid on commission, and other clients with appointments after yours, please plan accordingly and be on time.

CANCELLATION POLICY

Our treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance via email: info@glowholic.com.

Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service.

For Monday appointments, kindly cancel or reschedule by Saturday, 6pm, via email: info@glowholic.com, as we are closed on Sundays.

If your appointment falls on the day after a holiday, please cancel or reschedule by the end of business hours on the day before the holiday.

We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. We appreciate your understanding.

When you schedule your appointment with us, you are agreeing to these policies. All services require a valid credit card at the time of booking.

We appreciate your cooperation in helping us maintain an efficient schedule.

GIFT CARDS/CERTIFICATES

Gift cards/certificates may be purchased at our spa.
You can always purchase a gift certificate via our website which you receive in an email form. Please remind to your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our spa. Physical gift cards are available for purchase in-store. Please contact us to arrange a pickup time.

Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards/certificates even if lost, misplaced or stolen. Gift cards/certificates cannot be redeemed as cash.

PAYMENT & GRATUITY

A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.

Gratuities are not included in the price of services, memberships or packages. Gratuities are graciously accepted by spa personnel. If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the reception desk when you check out. Eighteen to twenty percent of the total service is an industry standard.

MEDICAL CONDITIONS

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease

Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.

Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.

REFUNDS

Unfortunately, skin care products, spa services and gift cards/certificates are non-refundable.

CHILDREN

Due to our limited seating and our guest to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

All spa guests must be 14 years of age or older, minors must be accompanied by their parent or legal guardian.
All guests under the age of 18 must bring a signed consent form.